How much is delivery?
Delivery charges are free should you spend more than £75+VAT on your tiles. If you spend under £75 + VAT then standard delivery is £30.00 + VAT and Express delivery is an extra £15 + VAT.
Where do you deliver?
Unfortunately we can only deliver to mainland UK.
Do we have a showroom to visit?
No, we are an entirely internet business totally geared up for you by service and by price.
What's the delivery time?
Standard delivery time is approximately 3-5 days while Express Delivery is usually 2-3 days. Here at Expression, we always endeavor to make your delivery as quickly as we can, there can however be occasional delays due to stock or transport problems, and if this situation should arise, Expression Tiles can except no liability for any costs that may be incurred by the customer. If an urgent situation does arise, please call us before ordering when we can check stock and transport so we
can be closer to meeting any deadlines.
Can you arrange Delivery?
You will be telephoned prior to delivery and notified of your delivery date. Please try to
make sure someone is at home to take the delivery.. Should you have any doubts or worries please pick up the phone and call us.
Do I have to Sign for my Delivery?
Yes you must sign for your delivery after you have checked it for correct quantities and breakages. If you instruct us to leave your tiles without a signature, we cannot and will not accept any liability regarding your order should it be incorrect or contain breakages. We highly recommend that someone is in to sign for your order.
For insurance reasons, the delivery drivers are not able to unload the tiles into your home, but will move them on a pallet truck and leave them by your door or at the side providing access is available
Can I get my order delivered to another address?
Yes this can be arranged.
The tiles are damaged on delivery or my order isn't correct
Tiles must be checked before signing for your delivery. Upon signing you confirm to the courier that the goods are not damaged. Again if the quantities are incorrect or you have received the wrong tiles, notify us immediately and do not sign for the delivery.
The tiles have arrived, and they are not what I expected!
If you have ordered samples, we will obviously carry out checks to ensure you have had the correct order, the correct tiles have been picked etc, and ask you to supply the sample tile, or an image of it next to what has been delivered. This will help us work out what has happened and we will resolve the situation.
If you had not ordered a sample, then expressionTiles cannot be held responsible for any discrepancy from the images on the website, and how they appear on your screen. If you do not want them, you will be liable to have the delivery and return transport fee deducted from your refund.
Can I use wall tiles on the floor and vice versa?
Field tiles (wall tiles) are not suitable for use on the floor, they are generally not thick enough and the glaze is different, and not suitable for the floor.
However, a floor tile, being thicker and manufactured for use on a floor, are more than adequate for use on the wall.
Are the sizes exact?
The sizes that are stated are the sizes that are manufactured to, they are nominal sizes. Meaning that due to the manufacturing process and nature of ceramic tiles the exact sizes cannot be manufactured consistantly and that different batches of the same tile can vary in size as much as 2mm, which is still withing an allowable tolerance. It is therefore imperative if you need to match some tile purchased earlier that you give us thebatch code and sizes of your first lot of tiles you are trying to match before we send them.
Changing your order
We try to get your orders to you as quickly as possible and subject to stock and timings endeavour to get orders packed and dispatched the day the order arrives with us. We advise that as soon as your email receipt is received by you, that you check the details and contact us immediately if there are any errors. If you have not received your receipt within half an hour of placing your order, please contact us in case it has either not been processed, or has been blocked by a spam filter. We can then go through and clarify the situation of your order.
If you do not contact us prior to the order being dispatched, once your order is on the lorry, there will most likely be charges if the order needs to be changed.