How much is delivery?
Delivery charges are free should you spend more than £150+VAT on your tiles. If you spend under £150 + VAT then standard delivery is £30.00 + VAT and Express delivery is an extra £15 + VAT.
Where do you deliver?
Unfortunately we can only deliver to mainland UK.
Do we have a showroom to visit?
No, we are an entirely internet business totally geared up for you by service and by price.
What's the delivery time?
Standard delivery time is approximately 3-5 days while Express Delivery is usually 2-3 days. Here at Expression, we always endeavor to make your delivery as quickly as we can, there can however be occasional delays due to stock or transport problems, and if this situation should arise, Expression Tiles can except no liability for any costs that may be incurred by the customer. If an urgent situation does arise, please call us before ordering when we can check stock and transport so we
can be closer to meeting any deadlines.
Can you arrange Delivery?
You will be telephoned prior to delivery and notified of your delivery date. Please try to
make sure someone is at home to take the delivery.. Should you have any doubts or worries please pick up the phone and call us.
Do I have to Sign for my Delivery?
Yes you must sign for your delivery after you have checked it for correct quantities and breakages. If you instruct us to leave your tiles without a signature, we cannot and will not accept any liability regarding your order should it be incorrect or contain breakages. We highly recommend that someone is in to sign for your order.
For insurance reasons, the delivery drivers are not able to unload the tiles into your home, but will move them on a pallet truck and leave them by your door or at the side providing access is available
Can I get my order delivered to another address?
Yes this can be arranged.
The tiles are damaged on delivery or my order isn't correct
Tiles must be checked before signing for your delivery. Upon signing you confirm to the courier that the goods are not damaged. Again if the quantities are incorrect or you have received the wrong tiles, notify us immediately and do not sign for the delivery.
What is your Returns Policy - relative to unwanted or over ordered tiles?
Expression do not offer a returns policy due to high transport costs. We have a cheap sample service with some of our suppliers to enable you to see the tiles before you buy them. You can also gain money-back should you place an order in the future by quoting the special code you receive when ordering samples.
Can I use wall tiles on the floor and vice versa?
Field tiles (wall tiles) are not suitable for use on the floor, they are generally not thick enough and the glaze is different, and not suitable for the floor.
However, a floor tile, being thicker and manufactured for use on a floor, are more than adequate for use on the wall.
